This position is responsible for multiple operational functions across the Member Services department, including the intake and analysis of membership enrollment and certification. Responsibilities include: • Data management across multiple data management systems (including claims processing system, case management systems, and databases) • Handling PII and PHI in adherence with HIPAA and federal data privacy regulations • Communication with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public. • Maintaining subject matter expertise in the federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities • Daily processing of diverse work products in a high volume environment, maintaining the highest standards of customer service. • Managing in-bound and out-bound calls, working with the public, and • Identifying issues quickly and escalating them through the management chain as needed.

Ideal candidates for this position will have experience across a variety of program evaluation approaches for public health projects, including (but not limited to):   - Design and analysis of prospective and retrospective studies and health outcomes surveys to assess the impact of public health programs and policies on key outcomes - Development of logic models and key performance metrics associated with objective evaluation research - Implementation of literature searches and environmental scans to support evaluation research goals - Qualitative and quantitative research assessing the impact of programs and policies on key outcomes - Review technical data related to public health, healthcare and other data to prepare summaries, analyses, technical reports, and presentations - Support and lead preparation of accurate, concise technical reports - Support and lead preparation and submission of publishable manuscripts - Assist with preparation of proposals, including technical sections - Support business development efforts, including strategic planning and monitoring of current and future business opportunities - Supervise, train, and mentor junior staff - Project Management responsibilities, including maintaining schedule and quality of deliverables, management of contributing technical staff, monitoring project fiscal resources, and being the main point of contact for clients - Perform other related duties as required

Ideal candidates for this position will have experience across a variety of biostatistical, epidemiological and data science approaches for public health projects, including (but not limited to): - Manage large amounts of data, particularly SAS data sets and data residing in SQL Server Applications - Management of statistical and survey projects, including budget development, staffing, and analysis and reporting - Statistical and mathematical modeling in public health studies and environmental health science projects - Research in statistical sampling, logistic regression analysis, sensitivity and specificity analysis, and non-linear models - Design and analysis of complex epidemiological data from prospective and retrospective studies - Design and analysis of health-outcomes surveys with clustered samples, survey weights, and/or repeated measures over time – including design and analytical strategies for minimizing the effects of attrition and mobility in longitudinal epidemiological studies. - Support and lead preparation of technically accurate, concise reports, presenting results to partners and clients - Support and lead preparation and submission of publishable manuscripts - Assist with preparation of proposals, including technical sections - Support business development efforts, including strategic planning and monitoring of current and future business opportunities - Supervise, train, and mentor junior staff - Project Management responsibilities, including maintaining schedule and quality of deliverables, management of contributing technical staff, monitoring project fiscal resources, and being the main point of contact for clients - Perform other related duties as required  

Ideal candidates for this position will have experience across a variety of health communication and social marketing approaches for public health projects, including (but not limited to):   - Develop communication and partnership plans, logic models and key performance metrics associated with health communication campaigns - Support the development, testing and dissemination of science and audience based communication products, tools and messages to different audiences utilizing various formats - Design printed, digital and social media, and multi-media materials that educate populations (general consumer, partners, and healthcare professionals) about health issues - Translate complex health information into evidence based messages for a variety of audiences applying the principles of emergency/crisis and risk communication - Implementation of literature searches and environmental scans - Qualitative and quantitative research and evaluation of the impact of health communication products and/or campaigns - Prepare interim and technical reports and make presentations to partners and clients - Support and lead preparation and submission of publishable manuscripts - Assist with preparation of proposals, including technical sections - Support business development efforts, including strategic planning and monitoring of current and future business opportunities - Supervise, train, and mentor junior staff - Project Management responsibilities, including maintaining schedule and quality of deliverables, management of contributing technical staff, monitoring project fiscal resources, and being the main point of contact for clients - Perform other related duties as required  

Duties for the Claims Processor include: - Resolving pended healthcare claims, prior approval requests and responding to providers. Analyzing claims to determine whether or not the claims should be approved or denied for payment. - Reviewing and addressing provider inquiries regarding claim adjudication - Meeting all required metrics for the position - Applying knowledge of medical coding and various medical claims forms to the claims process.