- Develop communication and technical assistance plans and key performance metrics associated with maternal and child health campaigns/projects   - Support the development, creation, testing, and dissemination of science and audience based communication products, tools, and messages to different audiences utilizing various formats - Coordinate efforts between the partners, stakeholders, and the project ensuring project goals are being met - Provide technical assistance to internal and external partners - Develop and/or re-design printed, digital and social media, and multi-media materials that educate targeted populations - Translate complex health information into evidence based messages for a variety of audiences applying the principles of emergency/crisis and risk communication - Implementation of literature searches and environmental scans - Train and mentor junior staff - Perform other related duties as required  

- Process healthcare related transactions (certifications, applications, etc.) to include: - Data entry, validation and adjudication - Research and documentation management - Issue resolution and escalation - Customer service and inquiry response - Work with members by managing in-bound and out-bound calls - Communicate with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public - Meet or exceed entry-level volume and quality thresholds for their processing specialty (e.g. claims, applications, certifications, etc.) - Other duties as assigned

- Manage the process of self and others in making unformatted Word documents visually appealing by using Adobe InDesign to incorporate spacing, headings, colors, and graphics for a variety of large complex documents - Manage formatting requirements, including 508 accessibility, and ensure compliance for client submission - Use and create templates and styles for reports, data, citations, etc. - Proof and edit the work of others for submission to the client - Edit and incorporate high-end graphics into documentation - Oversee the tracking of multiple document processing progress, taking on a high volume of work - Prepare, format, and other desktop-publishing related requirements (page orientation/limits; attachment requirements; tabulation) and ensure compliance with all requirements - Serve as main point of contact with the client, providing strategic and tactical guidance and attending meetings - Perform quality checks and reviews - Publication deadlines require some work outside of normal business hours  

- Create, write, and manage evaluation plans for a multifaceted health communications project aimed at increasing COVID-19 vaccine confidence - Lead and participate in the collection, analysis, and interpretation of quantitative and qualitative data as well as social media metrics; provide analytic support to junior team members, as needed - Lead the OMB/IRB process for data collection, as required - Responsible for the writing and editing of routine and ad-hoc research and evaluation reports for diverse stakeholders - Prepare and edit visual presentations of data and information for dissemination including, charts, graphs, tables, etc. - Contribute to publications and other dissemination products that share evaluation findings and results - Supervise, lead, and mentor junior level researchers and evaluators - Author white papers, concept papers, briefs, articles, and other publications for the dissemination of research and evaluation findings and results - Contribute to business development activities, such as providing technical expertise and writing proposals and grants

This position is responsible for multiple operational functions across the Member Services department, including the intake and analysis of membership enrollment and certification. Responsibilities include: • Data management across multiple data management systems (including claims processing system, case management systems, and databases) • Handling PII and PHI in adherence with HIPAA and federal data privacy regulations • Communication with multiple business teams internally (Claims, Certification, Enrollment, Outreach) and the public. • Maintaining subject matter expertise in the federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities • Daily processing of diverse work products in a high volume environment, maintaining the highest standards of customer service. • Managing in-bound and out-bound calls, working with the public, and • Identifying issues quickly and escalating them through the management chain as needed.

Duties for the Healthcare Claims Processor include: - Resolving pended healthcare claims, prior approval requests and responding to providers. Analyzing claims to determine whether or not the claims should be approved or denied for payment. - Reviewing and addressing provider inquiries regarding claim adjudication - Meeting all required metrics for the position - Applying knowledge of medical coding and various medical claims forms to the claims process.  

- Contributes to development of custom analytics solutions using traditional statistical methods for surveys, questionnaires, experiments, and other selected forms of research - Contributes to projects using modern data science methods, such as Machine Learning (ML), Natural Language Processing (NLP), and Artificial Intelligence (AI) to address non-traditional quantitative analysis needs and process big data - Contributes to process improvement; Contributes to strong on-project performance - Contributes to assignments under general supervision; Creates effective estimates of the level of effort required to complete tasks; - Collaborate with client staff and colleagues to select the appropriate research design and conduct the appropriate analysis - Able to understand business requirements and work to create solutions meeting those requirements; Able to explain needs to relevant stakeholders - Manage databases, including codebooks, data dictionaries and documentation - Implements Karna Analytics Standards and follows software development life cycle - Communicate the results of analyses orally and in writing to scientific and non-scientific audiences - Reviews technical work of peers in areas of expertise - May train staff including statisticians and data scientists to assist with the design, collection, and analysis of data. This includes assigning and reviewing the data coding, computer programming, and other aspects of data management and analysis performed by other team members.  - May participate on internal and external committees and workgroups related to areas of expertise

- Identify, create, collect and manage data required to support and improve business performance - Generate easy-to-interpret reports based on collected data - Analyze individual cases (e.g. business situations, use cases, preauthorization request, utilization management review, etc.) against existing processes and frameworks to generate a recommended resolution or course of action - Work with the management team to prioritize suggested changes to existing processes and frameworks - Other duties as assigned