- Identify, create, collect and manage data required to support and improve business performance - Generate easy-to-interpret reports based on collected data - Analyze individual cases (e.g. business situations, use cases, preauthorization request, utilization management review, etc.) against existing processes and frameworks to generate a recommended resolution or course of action - Work with the management team to prioritize suggested changes to existing processes and frameworks - Other duties as assigned

- Create, write, and manage evaluation plans for a multifaceted health communications project aimed at increasing COVID-19 vaccine confidence - Lead and participate in the collection, analysis, and interpretation of quantitative and qualitative data as well as social media metrics; provide analytic support to junior team members, as needed - Lead the OMB/IRB process for data collection, as required - Responsible for the writing and editing of routine and ad-hoc research and evaluation reports for diverse stakeholders - Prepare and edit visual presentations of data and information for dissemination including, charts, graphs, tables, etc. - Contribute to publications and other dissemination products that share evaluation findings and results - Supervise, lead, and mentor junior level researchers and evaluators - Author white papers, concept papers, briefs, articles, and other publications for the dissemination of research and evaluation findings and results - Contribute to business development activities, such as providing technical expertise and writing proposals and grants

Duties for the Healthcare Claims Processor include: - Resolving pended healthcare claims, prior approval requests and responding to providers. Analyzing claims to determine whether or not the claims should be approved or denied for payment. - Reviewing and addressing provider inquiries regarding claim adjudication - Meeting all required metrics for the position - Applying knowledge of medical coding and various medical claims forms to the claims process.